Your clients expect 24/7 support—now you can deliver it
Server emergencies don't wait for business hours. When clients call at 2 AM with a critical issue, Polaris answers, triages the problem, and escalates to your on-call tech—or logs it for morning.
Your clients pay for support—but can they actually reach you?
Missed support calls erode trust. Missed sales calls cost growth.
of businesses say they'd switch MSPs after repeated inability to reach support
average cost per minute of IT downtime for SMBs—every minute of phone tag matters
average monthly recurring revenue per managed services client
AI built for IT companies and MSPs
Professional support triage and sales capture around the clock.
Emergency Escalation
Identifies critical issues (server down, security breach, email outage) and immediately escalates to your on-call technician via SMS and phone.
Ticket Creation
Captures issue details, affected users, symptoms, and urgency. Sent via email for easy import into your ticketing system.
Basic Troubleshooting
Walks callers through simple fixes you define before escalating. Reduces unnecessary escalations while still capturing real problems.
Sales Inquiry Capture
Identifies sales calls, captures business size, current IT setup, and pain points. Books discovery calls on your calendar.
24/7 Coverage
True round-the-clock support coverage without hiring night staff. Your clients get answered; you get to sleep.
PIPEDA Compliant
Secure handling of client data and system information. Encrypted storage. Full audit trail for every support interaction.
See exactly how much revenue is walking out the door.
Your cost of waiting
Per month
$2,000
Per day
$67
Per year
$24,000
Per day
$67
Per month
$2,000
Per year
$24,000
Adjust the sliders below to match your business
Polaris investment
$149/mo
You're losing
13x that
every single month
30-Day ROI Guarantee
If Polaris doesn't pay for itself, get a full refund. The only risk is waiting.
Setup takes 5 minutes. No contracts. Cancel anytime.
How it works for IT companies
From support call to resolution path in seconds.
Client calls at 11 PM with an issue
Their email server is down and they have a presentation in the morning. You're asleep.
Polaris answers and triages
"Thank you for calling Park IT Solutions. I understand you're having a technical issue. Can you describe what's happening so I can help get this resolved?"
AI identifies severity
Email server down = critical business impact. Polaris recognizes this is an emergency requiring immediate escalation, not a next-day ticket.
Emergency escalation triggered
Your on-call phone rings with full context: client name, issue description, affected systems, and callback number. You're ready to help.
Non-emergencies logged for morning
Password reset requests, software questions, and minor issues are documented and queued for business hours. No 2 AM wake-ups for non-critical items.
Built for every IT service provider
Managed Service Providers
24/7 client support coverage
Cybersecurity Firms
Incident response and alerts
IT Support Companies
Helpdesk and break-fix
IT Consultants
Project and advisory services
Questions about Polaris for IT companies?
Get answers to common questions about AI answering for MSPs and IT service providers.
Polaris captures issue details, affected systems, urgency level, and contact information. This information is sent immediately via email. For Enterprise customers, we build custom integrations with ticketing systems like ConnectWise and Autotask.
Polaris is trained to identify emergency keywords (server down, can't access email, security breach) and can immediately escalate via SMS and phone to your on-call technician. Routine requests are logged for next-business-day response.
Polaris can walk callers through basic steps you define (restart computer, check internet connection, clear browser cache) before escalating. This reduces unnecessary escalations while still capturing real issues.
Yes. Polaris identifies the call type upfront. Support calls go through triage and ticket creation. Sales inquiries capture business size, current IT setup, pain points, and book discovery calls on your calendar.
Most callers can't tell within the first 30 seconds. Polaris uses premium voice technology that sounds natural and human. We also include a brief disclosure for compliance, which most callers appreciate as transparency.
About 5 minutes. Enter your business name, pick a voice, and you're live. Our onboarding wizard pulls your business information automatically so you don't have to type it all out.
Polaris immediately escalates to you or your team. You can set up custom escalation rules based on keywords, urgency, or caller type. Your callers will never hit a dead end.
Yes. No contracts, no cancellation fees. You can cancel directly from your dashboard at any time, and you'll retain access until the end of your billing period.
The 30-Day Money-Back Guarantee
If Polaris doesn't capture more value than it costs in your first 30 days, we'll refund 100% of your subscription. No questions asked.
Track your ROI
Dashboard shows exactly how much revenue Polaris captures
Full refund if not satisfied
Cancel within 30 days and get every dollar back
No risk to try
The only risk is continuing to lose calls to voicemail
"We're confident because we've done the math. If you're missing even a few calls a month, Polaris pays for itself. If it doesn't, you shouldn't pay for it."
— Polaris Voice Team
Deliver 24/7 support without the burnout
Join IT companies across Canada providing round-the-clock coverage with Polaris Voice. 30-day money-back guarantee.
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