Stop losing jobs while you're on jobs
You can't answer the phone when you're fixing a furnace, unclogging a drain, or rewiring a panel. But that emergency call? It's worth $500–$5,000. Polaris answers every call, captures the job, and dispatches emergencies—24/7.
Written by Vijayesh Nair, Founder of Polaris Voice
Why home service businesses lose calls
I've talked to dozens of HVAC techs, plumbers, and electricians across Canada while building Polaris. The story is always the same: you're on a job site, hands full, and your phone is ringing in your pocket. You can't answer it. By the time you check your voicemail during lunch, that homeowner with a burst pipe has already called the next plumber on Google. That emergency call was worth $500 to $5,000 — and it went to someone who answered faster.
The seasonal swings make it worse. HVAC contractors get hammered every spring when A/C systems wake up broken, and again in the fall when furnaces won't start. Plumbers see it in winter with frozen and burst pipes. Electricians get the storm-season surge. These are the highest-value calls of the year — and they come in waves, exactly when you're busiest on other jobs.
The real cost isn't just one missed call. It's the repeat business, the referrals, the five-star Google reviews that come from being the contractor who answered on the first ring. That's the gap Polaris fills. Your phone gets answered every single time, and the caller thinks they're talking to your receptionist — not an AI.
The contractor's dilemma
Your best leads call when you're least able to answer.
of callers won't leave a voicemail—they'll call the next contractor on Google
of service calls come outside business hours or on weekends
average emergency job value you lose to a missed call
Built for trades that can't stop working to answer
Polaris understands the urgency of every call type.
HVAC Contractors
No heat in January? No A/C in August? Polaris captures the emergency, dispatches your tech, and books the service call.
Detects: 'no heat', 'no cooling', 'furnace down', 'A/C broken'
Plumbers
Burst pipes, backed-up drains, water heater failures. Polaris answers instantly and routes true emergencies to your on-call.
Detects: 'flooding', 'leak', 'no hot water', 'sewage backup'
Electricians
Power outages, sparking outlets, panel upgrades. Polaris captures the scope, schedules the job, and escalates hazards.
Detects: 'sparking', 'no power', 'burning smell', 'electrical fire'
AI that understands home service
More than an answering service. A dispatcher that never sleeps.
Emergency Detection
AI recognizes urgent keywords and immediately routes to your on-call technician. You define the escalation rules.
Job Scheduling
Books service calls directly into your calendar based on job type, location, and technician availability.
24/7 Call Answering
Every call answered on the first ring. Weekends, holidays, 2 AM—Polaris is always on.
After-Hours Capture
40% of calls come outside business hours. Polaris captures job details and books for next-day or dispatches emergency.
PIPEDA Compliant
Customer data encrypted and stored in Canada. Call recordings available for your records.
Instant Notifications
Get text and email alerts after every call with job details, customer info, and urgency level.
Multiple Simultaneous Calls
Storm season means your phone rings off the hook. Polaris handles every call simultaneously — no missed emergency jobs while you're on another line.
Smart Call Routing
Emergency plumbing call at 2 AM? Polaris detects urgency keywords and transfers directly to your on-call technician. Non-urgent requests get scheduled for the morning.
SMS Job Booking
Homeowner calls about a leak but can't wait on hold? Polaris texts them your availability and books the job via text — before they call your competitor.
Instant AI Response
Homeowner with a burst pipe? They'll hang up on a slow AI in 3 seconds. Polaris picks up and responds instantly — they think they're talking to a real receptionist.
See exactly how much revenue is walking out the door.
Your cost of waiting
Per month
$2,000
Per day
$67
Per year
$24,000
Per day
$67
Per month
$2,000
Per year
$24,000
Adjust the sliders below to match your business
Polaris investment
$99/mo
You're losing
20x that
every single month
7-Day Free Trial
Try Polaris free for 7 days — no credit card required. See the ROI for yourself.
Setup takes 5 minutes. No contracts. Cancel anytime.
How it works for contractors
From missed call to booked job in seconds.
Customer calls while you're on a job
Their furnace is out. It's -15°C. They need help now. You're installing a water heater two towns over.
Polaris answers instantly
"Thank you for calling Reznick Plumbing & Heating. I can help you right away. What's the issue?"
AI captures the job details
Polaris asks about the problem, property type, address, and timeline. It recognizes 'no heat' as urgent.
Emergency? Dispatched. Routine? Booked.
True emergencies get routed to your cell immediately. Routine calls book into your next available slot.
You get the details instantly
Text and email with customer info, problem description, address, and urgency level. Appointment already on your calendar.
Works with the tools you already use
Whether your team runs on ServiceTitan, Jobber, or Housecall Pro, Polaris collects the information your team needs—customer name, address, issue description, urgency level—and delivers it via text and email after every call. Your dispatcher or office manager enters it into your system, just like they would from any other call.
For Enterprise customers, we build custom integrations with your field service software.
Your customers' data is safe with Polaris
Polaris is fully PIPEDA compliant. Call recordings and transcripts are stored in Canada with AES-256 encryption. Your customers' voice data is never used to train AI models. Every call is logged with a full audit trail for your records.
Questions about Polaris for contractors?
Get answers to common questions about AI answering for home service businesses.
Yes. Polaris detects emergency keywords like 'flood,' 'no heat,' 'sparking,' or 'gas smell' and immediately routes those calls to your on-call technician. You set the escalation rules based on urgency level.
That's exactly when you need it most. When you're elbow-deep in a furnace repair, Polaris answers calls, captures the job details, and books the appointment. You get a text summary after each call.
Polaris can share your standard service call fees and general pricing ranges that you define. For custom quotes, it captures the job details and schedules a callback or site visit.
Polaris integrates with Google Calendar and Outlook for appointment booking. New appointments sync automatically. For Enterprise customers, we build custom integrations with field service software.
Polaris handles unlimited simultaneous calls. When a cold snap hits and your phone rings non-stop, every caller gets an instant answer. No busy signals, no hold music. Each call is answered, triaged, and either dispatched or booked.
Yes. You define what counts as an emergency for your business. Polaris listens for those keywords and situations, then follows your escalation rules. A 'no heat' call at midnight gets routed to your on-call tech. A 'schedule a tune-up' call gets booked for your next available slot.
Polaris collects all the information your team needs — customer name, address, issue description, urgency level — and delivers it via text and email so your team can enter it into whatever system you use. For Enterprise customers, we can build direct integrations.
Most callers can't tell within the first 30 seconds. Polaris uses premium voice technology that sounds natural and human. We also include a brief disclosure for compliance, which most callers appreciate as transparency.
About 5 minutes. Enter your business name, pick a voice, and you're live. Our onboarding wizard pulls your business information automatically so you don't have to type it all out.
Polaris immediately escalates to you or your team. You can set up custom escalation rules based on keywords, urgency, or caller type. Your callers will never hit a dead end.
Yes. No long-term contracts and no cancellation fees. You can cancel directly from your dashboard at any time, and you'll retain access until the end of your billing period.
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"We're confident you'll love Polaris because we've seen it happen hundreds of times. Most businesses are hooked after their first real call. That's why we let you try it free—no commitment."
— Polaris Voice Team
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