Pet parents call when they're worried. Answer every time.
Anxious pet parents don't leave voicemails—they call the next clinic. Polaris answers every call instantly, triages emergencies, books appointments, and captures new patients—24/7.
Written by Vijayesh Nair, Founder of Polaris Voice
Why veterinary clinics lose calls
When a pet owner's dog starts vomiting at 10 PM, they don't calmly leave a voicemail and wait until morning. They're panicking. They call your clinic, get the answering machine, hang up, and immediately Google "emergency vet near me." You just lost that patient—not because you couldn't help, but because nobody picked up.
I've spoken with vet clinic owners who describe the same frustrating pattern. During the day, the front desk is juggling check-ins, phone calls, and worried pet parents in the lobby. Calls ring and ring while your receptionist is handling a complicated check-out. After hours, it's even worse—pet emergencies don't follow a 9-to-5 schedule. A cat that ate something it shouldn't have doesn't wait for Monday morning.
The emotional side matters too. Pet parents calling about a sick animal are stressed and scared. Hitting voicemail feels like being ignored during a crisis. Polaris answers with a warm, calm voice, asks about symptoms, determines urgency, and either books an appointment or routes true emergencies to your on-call vet immediately. The pet parent feels heard, and you don't lose the patient to the clinic down the road.
Pet parents don't leave voicemails
When a pet is sick, owners call until someone answers.
of pet owners won't leave a voicemail—they'll call another clinic
of veterinary calls come during lunch, after hours, or weekends
average lifetime value of a single pet patient
Every call type, handled with care
Polaris understands the urgency behind every pet parent call.
Emergency Triage
Difficulty breathing, trauma, toxin ingestion, severe bleeding. Routed immediately to on-call or emergency hospital.
Appointment Requests
Wellness visits, vaccinations, check-ups. Booked directly into your calendar with pet and owner details.
Sick Pet Calls
Vomiting, lethargy, limping. Polaris captures symptoms and urgency, schedules same-day if needed.
Medication Refills
Prescription refill requests captured with pet name, medication, and pharmacy preference.
AI built for veterinary practices
Compassionate, professional call handling for every pet and owner.
Emergency Detection
AI recognizes life-threatening symptoms and immediately routes to your on-call vet or nearest emergency hospital.
Smart Scheduling
Books appointments by visit type, species, and provider availability. Owners get SMS confirmation.
Compassionate Tone
Pet parents calling about a sick pet hear a warm, caring voice. Never robotic, always professional.
Patient Recognition
Returning callers identified by phone number. Pet names and history available for personalized service.
After-Hours Coverage
Weekend emergencies, evening questions, early morning calls. Every pet parent answered professionally.
PIPEDA Compliant
Patient records handled securely. Encrypted storage in Canada. Full audit trail for every call.
See exactly how much revenue is walking out the door.
Your cost of waiting
Per month
$2,000
Per day
$67
Per year
$24,000
Per day
$67
Per month
$2,000
Per year
$24,000
Adjust the sliders below to match your business
Polaris investment
$99/mo
You're losing
20x that
every single month
7-Day Free Trial
Try Polaris free for 7 days — no credit card required. See the ROI for yourself.
Setup takes 5 minutes. No contracts. Cancel anytime.
How it works for vet clinics
From worried pet parent to booked appointment in seconds.
Pet parent calls about their sick dog
Their golden retriever hasn't eaten in two days. It's 7 PM and your clinic closed at 6. They're worried.
Polaris answers with empathy
"Thank you for calling Riverside Animal Hospital. I'm sorry to hear your pet isn't feeling well. Let me help you right away."
AI assesses the situation
Polaris asks about symptoms, duration, and severity. It determines this needs a vet visit but isn't a life-threatening emergency.
Appointment booked
Based on your calendar, Polaris offers the first available sick-pet slot tomorrow morning. Owner gets SMS confirmation.
You're prepared for the visit
Email with owner name, pet details, symptoms, and duration. You walk in knowing exactly what to expect.
For every type of veterinary practice
Small Animal
Dogs, cats, and pocket pets
Mixed Practice
Companion and large animal
Specialty Clinics
Dermatology, oncology, cardiology
Emergency Hospitals
24/7 emergency and critical care
Works with your veterinary software
Polaris collects the information your team needs—pet name, species, symptoms, owner contact details, and urgency level—and sends it straight to you. Your team enters it into whatever practice management system you use.
Calendar integrations are built-in. Veterinary practice management integrations available on Enterprise plans.
Pet owner information is handled with care
Veterinary calls involve sensitive information about pets and their owners. Polaris protects every detail.
Canadian data storage
Call recordings and transcripts stored in Google Cloud Platform's Toronto region. Patient and owner data stays in Canada.
AES-256 encryption
All data encrypted at rest and in transit using AES-256 and TLS 1.3. Enterprise-grade protection for sensitive pet health discussions.
PIPEDA compliant
Designed to meet the requirements of Canada's Personal Information Protection and Electronic Documents Act from day one.
No AI training on your data
Voice data and call details are never used to train AI models. Your clients' information is used solely to serve your clinic.
Questions about Polaris for veterinary clinics?
Get answers to common questions about AI answering for vet practices.
Yes. Polaris is trained to recognize veterinary emergencies like difficulty breathing, trauma, ingestion of toxins, or severe bleeding. True emergencies are immediately routed to your on-call vet or directed to the nearest emergency animal hospital.
Polaris integrates with Google Calendar and Outlook for appointment booking. Appointment requests are captured with pet name, species, reason for visit, and owner contact info. For Enterprise customers, we build custom integrations with practice management systems.
Yes. Polaris captures refill requests with pet name, owner name, medication, and pharmacy preference. Requests are logged for your team to process during business hours.
Polaris can recognize returning callers by phone number and greet them by name with their pet's name. New client inquiries are flagged as leads with full contact and pet information captured.
Polaris integrates directly with Google Calendar and Outlook for appointment booking. For veterinary practice management systems like Cornerstone, Avimark, or eVetPractice, Polaris captures all patient details and sends them to you by email and SMS so your team can enter them into your system. Custom direct integrations are available on Enterprise plans.
Polaris recognizes life-threatening situations like toxin ingestion, difficulty breathing, trauma, and severe bleeding. These calls trigger immediate routing to your on-call veterinarian or the nearest emergency animal hospital. The caller also receives a text with the emergency hospital's address and phone number.
Yes. Polaris can be configured for any type of veterinary practice including small animal, mixed practice, equine, and specialty clinics like dermatology or oncology. Appointment types and triage protocols are customized to your specific practice.
Most callers can't tell within the first 30 seconds. Polaris uses premium voice technology that sounds natural and human. We also include a brief disclosure for compliance, which most callers appreciate as transparency.
About 5 minutes. Enter your business name, pick a voice, and you're live. Our onboarding wizard pulls your business information automatically so you don't have to type it all out.
Polaris immediately escalates to you or your team. You can set up custom escalation rules based on keywords, urgency, or caller type. Your callers will never hit a dead end.
Yes. No long-term contracts and no cancellation fees. You can cancel directly from your dashboard at any time, and you'll retain access until the end of your billing period.
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"We're confident you'll love Polaris because we've seen it happen hundreds of times. Most businesses are hooked after their first real call. That's why we let you try it free—no commitment."
— Polaris Voice Team
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